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If your child’s goHenry card is mislaid or you wish to turn off their card temporarily, simply login to your goHenry account through the website, you will see each child account on your home page.
To block, click the profile of the child, and then click "Limits" on the left hand side menu. It will then show the card status, and you can switch it from "Active" by clicking the slider. A pop up box will appear asking if you are sure you want to the block the card.
If you're using the mobile app, then login and click "Card" at the bottom of the page. Under the image of the card, there will be an option to "Block" - click that and a pop up box will appear asking if you're sure you want to block the card, click yes and it will be de activated immediately.
If you decide that the card is permanently lost or you wish to cancel your account, please call our Member Services Team on 0330 100 7676.
If the goHenry card is definitely lost, please call our Member Services Team on 0330 100 7676 and they will be happy to arrange a replacement card. The replacement fee for a lost card is £3.99. If you think the card may only be mislaid, if using the goHenry mobile app, log in and click Continue Reading...
If your son or daughter has misplaced their card and you'd like to order a replacement, please contact our Member Services team on 0330 100 7676 and we will arrange this for you. Once the replacement has been ordered, a replacement fee of £3.99 will be taken from the parent account. Please note that if Continue Reading...