Frequently Asked Questions > goHenry Card and PIN > How do I deactivate my child's goHenry card?

How do I deactivate my child's goHenry card?

Frequently Asked Questions > goHenry Card and PIN > How do I deactivate my child's goHenry card?

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How do I deactivate my child's goHenry card?

If your child’s goHenry card is mislaid or you wish to turn off their card temporarily, simply login to your goHenry account through the website, you will see each child account on your home page. To block, click the profile of the child, and then click "Rules" in the top right hand corner. It will then show the card status, and you can switch it from "Active" by clicking that button. A pop up box will appear asking if you are sure you want to the block the card.

If you're using the mobile app, then login and choose the child and click on ‘Limits’ in the bottom menu. Where the card status shows, slide the button across to deactivate the card, and again a pop up box will appear asking if you are sure you wish to block the card. The card will then remain inactive until you, or your child, re-activates it.

If you decide that the card is lost or you wish to cancel your account, please call our Member Services Team on 0330 100 7676 to complete the cancellation.

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What do I do if my child has lost their goHenry card?

If the goHenry card is definitely lost, please call our Member Services Team on 0330 100 7676 and they will be happy to arrange a replacement card. The replacement fee for a lost card is £3.99. If you think the card may only be mislaid, if using the goHenry mobile app, log in and click Continue Reading...

My child has lost their goHenry card. How do I replace it?

If your son or daughter has misplaced their card and you'd like to order a replacement, please contact our Member Services team on 0330 100 7676 and we will arrange this for you. Once the replacement has been ordered, a replacement fee of £3.99 will be taken from the parent account. Please note that if Continue Reading...