Frequently Asked Questions > Paying your child > What can I do if my child has run out of money and I do not have the goHenry app and am not near a computer?

What can I do if my child has run out of money and I do not have the goHenry app and am not near a computer?

Frequently Asked Questions > Paying your child > What can I do if my child has run out of money and I do not have the goHenry app and am not near a computer?

Search the FAQs

Use the form below to search the FAQs


What can I do if my child has run out of money and I do not have the goHenry app and am not near a computer?

If you have either a iPhone or an Android and have not yet downloaded the app, it is free and only takes a couple of seconds Once you have the app downloaded you will be able to move funds immediately via the ‘quick transfer’ button.

If you do not have the app and it is an emergency and during our normal working hours of 8am –8pm, please call our Member Services on 0330 100 7676. A member of the team will need to ask you a couple of questions for security purposes but they can then make this transfer for you. We can also re-set limits and allow cash machine withdrawals if they have not previously been allowed. Please remember to log back in to your goHenry account as soon as you can to re-set any changes you have asked us to make to the child’s limits.

apps-1

Related FAQs

Is there a goHenry App?

The goHenry mobile app is available on iPhone, iPad and iPod touch and Android devices, as well as Kindle Fire. It can be downloaded from the Apple Store, Amazon app store and Google Play. The app allows you and your children to access goHenry instantly when out and about. Handy for those moments when you Continue Reading...

Is the goHenry App compatible with my phone or tablet?

The goHenry app is compatible with Android, Apple and Kindle Fire devices. To download the goHenry app, you or your child need a mobile or tablet that has Android 2.3.3 or above or iOS 6.0 or above. The app can be downloaded by heading to Google Play, the Apple App Store or the Amazon App Continue Reading...

How does my child log in to the goHenry app?

Your child has their own login details that they can use to access the website as well as the mobile app. They can also use their goHenry card PIN number instead of their password. If at any point you wish to view their registered email or password, you can do this through your own account. Continue Reading...