Frequently Asked Questions > Logging into goHenry > My child has forgotten their goHenry username

My child has forgotten their goHenry username

Frequently Asked Questions > Logging into goHenry > My child has forgotten their goHenry username

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My child has forgotten their goHenry username

Once you have activated the goHenry cards, your child will have their own username and password for accessing their goHenry account and mobile app. Should they forget their username they can click 'I forgot my login details' on the login page and follow the instructions to view their username. Alternatively, you can check and update their details by logging into your own goHenry parent account.

If you're logged into the website, click your child's name on the home screen and then 'Edit profile' in the top right of the screen.

If you're using the mobile app, click 'manage' on the home screen and then 'Family profiles'. Go to the child who's username you need. Again, you can view and edit their login details here.

You will be asked to put in your parent password in order to view these and make any changes.

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Related FAQs

I’ve forgotten my username for my Parent Account

If you've forgotten the username for your parent account, that's no problem. Just go to the login page on our website, and then click 'I forgot my login details'. Go to 'Forgotten your username?' and follow a few simple steps to display your username. Once this has been displayed, simply use this and your password Continue Reading...

I’ve forgotten my goHenry password for my Parent Account

If you've forgotten the password for your parent account, that's no problem. Click the login button on our website and then click 'I forgot my login details'. Go to 'Forgotten your password?' and enter the email address associated with your account. A link to reset your password will then be sent to your email address. Continue Reading...

I've forgotten both my goHenry username and password (Parent Account)

If you can't remember both your goHenry username and password, don't worry. Give our Member Services team a call on 0330 100 7676 or send an email to memberservices@gohenry.co.uk between 8am and 8pm, any day of the week. By answering some security questions we will be able to get you back into your account and Continue Reading...

My child has forgotten their goHenry password

Once you have activated the goHenry card, your child will have their own username and password for accessing their goHenry account and mobile app. Should they forget their password you can reset it by logging in to your parent account. Just follow these steps: If you’re using the website, login, and click on your child’s Continue Reading...

My child has forgotten both their goHenry username and password

As the account holder you have access to your child’s login information and can retrieve and change this as required. To do this by logging into the website, click your child's name and then 'edit profile'. If you're using the mobile app, click 'Manage' on the home screen and then 'Family profiles'. The password is Continue Reading...