Frequently Asked Questions > Logging into goHenry

Logging into goHenry

Frequently Asked Questions > Logging into goHenry

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Parent Login Details

I’ve forgotten my goHenry password for my Parent Account

If you've forgotten the password for your parent account, that's no problem. Click the login button on our website and then click 'I forgot my login details'. Go to 'Forgotten your password?' and enter the email address associated with your account. A link to reset your password will then be sent to your email address. Continue Reading...

I’ve forgotten my username for my Parent Account

If you've forgotten the username for your parent account, that's no problem. Just go to the login page on our website, and then click 'I forgot my login details'. Go to 'Forgotten your username?' and follow a few simple steps to display your username. Once this has been displayed, simply use this and your password Continue Reading...

I've forgotten both my goHenry username and password (Parent Account)

If you can't remember both your goHenry username and password, don't worry. Give our Member Services team a call on 0330 100 7676 or send an email to memberservices@gohenry.co.uk between 8am and 8pm, any day of the week. By answering some security questions we will be able to get you back into your account and Continue Reading...

I have changed my email address, how do I change this on goHenry?

You can change which email you have registered with goHenry by logging in to your account. If you're using the mobile app, log in to your parent account, click 'Manage' and go to 'Family profiles’ and you will see that you can edit your email address. If you're logged in through the website, just login Continue Reading...

How do I log in to the goHenry app?

Your goHenry login details also allow you to login to the goHenry mobile app. Alternatively; you can set a 4 digit mobile passcode to access the mobile app. To set up your app PIN, log in to your parent account via the website and go to your ‘Profile & Settings’. Under ‘Your Security’ you will Continue Reading...

Change of Address: how do I change my address on goHenry?

My postal address has changed: If you wish to change address on goHenry account because you have moved, please email our helpful Member Services team on memberservices@goHenry.co.uk. You will need to attach two forms of proof of address from the below in order to start the process of changing address on your account: Council Tax Continue Reading...

Child Login Details

How does my child log in to the goHenry app?

Your child has their own login details that they can use to access the website as well as the mobile app. They can also use their goHenry card PIN number instead of their password. If at any point you wish to view their registered email or password, you can do this through your own account. Continue Reading...

My child has forgotten their goHenry password

Once you have activated the goHenry card, your child will have their own username and password for accessing their goHenry account and mobile app. Should they forget their password you can reset it by logging in to your parent account. Just follow these steps: If you’re using the website, login, and click on your child’s Continue Reading...

My child has forgotten both their goHenry username and password

As the account holder you have access to your child’s login information and can retrieve and change this as required. To do this by logging into the website, click your child's name and then 'edit profile'. If you're using the mobile app, click 'Manage' on the home screen and then 'Family profiles'. The password is Continue Reading...

My child has forgotten their goHenry username

Once you have activated the goHenry cards, your child will have their own username and password for accessing their goHenry account and mobile app. Should they forget their username they can click 'I forgot my login details' on the login page and follow the instructions to view their username. Alternatively, you can check and update Continue Reading...

My child has changed my email address, how do I change this on goHenry?

If your child has accidentally changed your email address, it's easy for you to change it back. Go to the login screen on the website and click 'I forgot my login details'. Under 'Forgotten your username' enter the security details and click submit. The email address attached to the account will appear. Make a note Continue Reading...

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Do you have a question that is not listed above?

Ask your question below. We will check it against all questions and if we cannot find it, we will consider adding it to our FAQs. In any case we will reply back to you as soon as possible.

*NOTE: This submission is not monitored full time, so if you have a specific query related to an existing goHenry account, please email memberservices@gohenry.co.uk directly and the team will be very happy to help you.