Use the form below to search the FAQs
How much is it? There is a monthly membership fee of £2.99 per child. Unlike other Pre-Paid cards, there is no charge for provision of the goHenry card (unless you choose to purchase a custom card during sign up). All ATM withdrawals and purchase transactions in the UK are free.
We include one load to your parent account per calendar month as part of the goHenry service. Any additional loads will cost 50p, so we recommend our members load enough money once a month, to avoid paying extra. Find out more about what you get with goHenry here.
|goHenry fees and charges||Fee||Comments|
|Monthly membership fee per child||£2.99*||We only start charging you after your free trial ends. The monthly charge is paid out of the parents account not the child's. *Please note if you set up your account before 18th January, 2016 you will continue to only pay £1.97 per child per month.|
|Loading money to your parent account|
|From your bank account||50p*|
|From your debit card||50p*||*To load your account by bank transfer, debit card or Standing Order, we include one load per calendar month as part of the service. Additional loads will cost 50p per load.|
|Spending money online and in shops|
|goHenry Visa card purchases in the UK||FREE|
|goHenry Visa card purchases abroad||2.75% *||* Any goHenry transaction in a foreign currency will be converted into pounds. We'll do this at the rate of exchange provided by Visa Europe on the date the money leaves your account. See more information on exchange rates here on the Visa Website.|
|From an ATM in the UK||FREE|
|From an ATM abroad||£2||Be aware, some cash machines may charge extra.|
| Standard transfer to your bank account|
(takes up to 4 working days)
|£5||Call Member Services on 0330 100 7676 to arrange a transfer. We pass on the costs to you as we have to pay the banks to make the transfer on your behalf.|
|Closing your goHenry account and transferring all funds back to your bank account||FREE||Call Member Services on 0330 100 7676 to arrange a transfer.|
|Replacing a lost, stolen or damaged card||£3.99||This charge covers the cost of manufacturing and sending your replacement card to you.|
goHenry was started by parents for parents and their children and we simply need to charge a small fee to keep the service running. We believe the unique features of our website, apps and card provides families with flexibility and convenience to manage money together and to help their children learn valuable money skillst hat Continue Reading...
There is a charge for using Auto top-up. Like other methods of topping up your parent account, you get one top-up per calendar month included as part of the goHenry service. Any additional Auto top-up payment will incur a 50p banking charge. We need to charge this fee in order to cover costs incurred by Continue Reading...
Why do you charge a service fee for loading your parent account? Each time you top-up your goHenry parent account, a fee is incurred by our banking partners. In order to ensure we can continue to provide you with the goHenry service, we need to pass this charge onto our members. However, As a goHenry Continue Reading...