Privacy Policy


At goHenry we want to be clear and transparent about what information we collect, why we collect it and how we use that information. Your family's privacy is of the utmost importance to us. This policy will evolve over time as we grow and we will post any changes to this page so please check it from time to time - and don’t worry, if we’re making major changes then we’ll notify you via email, SMS or in-app notifications.

If you have any questions about your personal data or our privacy policy, please email us at:

Notice to parents/guardians and relatives

As a parent or guardian who has signed-up with a child to use the goHenry service, you are giving us permission to collect, use and share their data in the ways specified in this policy. By providing a set of verified contact details for your child or teen, parents and guardians are explicitly giving their permission for their children to be contacted.

We encourage parents and guardians to explain to their children how their information will be used, as set out in this policy.

Protecting the privacy of the data of parents, children and relatives is very important to goHenry. We therefore commit to the following principles regarding how we respect our users’ personal data:

  • We will send the following communications to children & teens:
    • Essential service communications, e.g. attempted spend at non-permitted merchants, responses to enquiries, etc.
    • goHenry push notifications and usage alerts, e.g. pocket money day notifications, cards blocked or unblocked, transaction details on how much was spent and where the card was used, notifications if your child attempts to breach their spending rules, etc.
    • goHenry updates
  • Parents or guardians may opt-out of marketing on behalf of their children. Please see “Opting out” for further details. Please note this would just opt you out of marketing communications not service communications (e.g. emails about planned maintenance, confirmation of load payments etc)

We are reliant on you providing accurate information in order to implement our Privacy Policy and cannot be held responsible if you circumvent age restrictions by providing incorrect date of birth information.

When parents register with goHenry and open an account with us, it may seem like we ask for lots of information such as your first and last name, address and mobile numbers, date of birth and your bank debit card details. We need this information in order to open your goHenry account within regulation, so we can contact you with updates and information, and in the event of a problem with your and/or your child’s account.

How will you protect my and my family’s information?

We know that security is a major concern for many of our customers, and to give you peace of mind we have the most advanced security systems in place. To protect your and your family’s information, goHenry’s servers are inside the European Union (EU), but may also be based in the US in future, and some of the tools and services we use may be hosted outside the EU. We want you to be aware that the laws regarding processing of personal information outside the EU may not be as rigorous as those within it. If we transfer your information to our servers, or a service provider or agent in another country outside the European Union, we will make sure that we and the service provider or agent agrees to apply the same levels of protection as we are required to apply to personal information held and processed in the UK and to use your information only for the purpose of providing the service to us. In addition, we use secure server software that encrypts all information you input before it is sent to us, to minimise the risk of anything being intercepted before we receive it. We also follow a tight security procedure, required under the UK Data Protection laws, to make sure that any information we store about you or your family is protected from unauthorised access.

To protect your and your family’s information on our internal systems we also:

  • Use full login and security question controls on our system.
  • Ensure that access to your information is limited to those who need it in order to do their job.
  • Ensure that all our employees sign a confidentiality clause as part of their terms of employment.
  • Record all your and your family’s calls for training and monitoring purposes.
  • Regularly review and update our privacy controls and policy.

We use the information you give us to provide a safer, reliable and convenient goHenry experience. The information we collect from you, through our website or through correspondence, will only be used for the following purposes:

  • Processing your account application
  • Processing payments into your child’s account
  • Contacting you when we need to
  • Fraud detection and research
  • Sending out goHenry updates (if you have opted in to receive these)
  • We use data collected to improve our service and better understand our business. For example to carry out statistical analysis, anonymising personal data and publishing the results in an aggregated form (i.e. pocket money stats etc), or using data for internal management reporting and metrics

Will you pass my or my family’s data onto third parties?

goHenry will never pass your or your family’s details to a third party for marketing purposes without your permission. The only circumstances in which we would share any of your family’s personal information with others are:
1) When working with our financial partners, FIS, IDT Financial Services and Visa, to process your account and transactions on your goHenry Visa cards.
2) If we ask research companies to contact you for your opinion on our services, in which case we would only give them the necessary details.
3) If we sell goHenry to another company, our data records are part of our business.

What if I want to know what information you hold about me or my family?

You can contact us at any time to ask what information we are holding and we will be happy to share it with you unless we are prohibited by law from doing so. You can also request at any time details to be amended if they are deemed to be incorrect i.e. your email addresses, home address etc. If you wish to contact us about the information we hold please email us at If you’d like this information be provided in hard copy please contact our Data Protection Officer at the address at the bottom of this page.

Can I opt-in or opt-out of receiving offers or updates?

We usually like to send our customers special offers & updates that we think will be of interest to them – special deals for goHenry families, product updates etc. You can choose whether you or your child want to receive offers from us and from other companies. Here’s how to let us know your preferences:

Opting In:

At sign-up you can easily opt-in before you submit your card order. If at this stage you chose not to opt-in you can update your preferences later by either logging into your parent account and opting-in from your Profile and Settings page (which is found in the “Account” tab) or by emailing us at If you’d like to opt-in your child after sign-up please also just email us at to let us know.

Opting Out:


If you want us to stop contacting you about goHenry offers and updates please login to your parent account and unsubscribe from your Profile and Settings page (which is found in the “Account” tab). Alternatively, you can email us at or simply click the unsubscribe link in a marketing email that was sent to you. We will continue to send you important service information regarding your account – such as acknowledgement of payments received, goHenry mobile notifications and other such key communications.


If you or your child would like to opt-out of messages we send you about goHenry offers and updates please email us at or simply click the unsubscribe link in a marketing email that was sent to you.


If you would like to opt-out of messages we send you about goHenry offers and updates please email us at or simply click the unsubscribe link in a marketing email that was sent to you.

Receiving offers in the post

If you or your children do not wish to receive offers in the post from companies whose products we think may interest you please email us at including your goHenry details in the email.

What about my child's personal information?

The only personal information we collect about your child is their name, age, gender and email. Like all the information we collect, this is securely protected and will never be passed on to a third party.

What are Cookies?

Like all major websites, we use cookies, which are small text files we send to your computer or other access device, to make interactions between you and us faster and easier. Cookies are not computer programmes, they can’t pass on viruses and can’t read other information stored on your hard drive. They simply contain and pass on to our website as much information as you have disclosed to us. Cookies allow us to remember your registration details for future visits and allow you to move from one part of our website to another more easily.
It is possible to opt out of cookies via your browser’s cookie settings, but if you do this you will not be able to use the goHenry website properly as many of our functions are dependent on cookies. Cookies are computer specific, so if you log on to any site from a different computer, the cookie settings on that computer will apply.
Cookies are recognised in European law as a ‘legitimate and useful tool’ for many activities, including verifying the identity of website users. The law makes it compulsory for us to inform users if cookies are being used and to provide some information on how they are used (which we have done in the paragraphs above). We also inform you about the use of cookies when you register for a goHenry account.

What about my Data over the Internet?

Information about your visits to our website and your interaction with our services may be collected anonymously in order to support our marketing, both on our website and elsewhere on the internet. We sometimes use a third party service provider for this, and the information is collected using what is called a pixel tag, which is industry standard technology. None of your personal information will be collected or used during this process. It is simply about discovering the preferences and choices of our customers, so that we can make decisions about where and how to let people know about goHenry. If you would prefer not to have this anonymous information used please visit Your Online Choices where you can find out more about both this and other online marketing practises and technologies.

Can I improve my or my family’s security?

To make sure you keep your information as secure as possible, choose a password that is unique – don’t go for anything obvious like family names – and never reveal your password to anyone else. Avoid using the same password for several internet sites. When you finish using online websites for shopping or for financial transactions, close down your browser to delete temporary cookies from any site you have visited.
We recommend goHenry parents sit down with their children to ensure the above information and that they also choose a secure password and never share this information with anyone or any other websites.


Our site contains links to third party websites that are not subject to this privacy policy. We strongly recommend that you read the privacy policy of any websites that you visit through us.
If you have any more questions about your family’s personal data or our privacy policy please email us at: Or you can write to us:

The Data Protection Officer
goHenry Ltd
9 Angel Courtyard
High Street
SO41 9AP