Fraud Prevention Best Practises

While we always strive to ensure the safety of your and your child’s account, in this day and age, a helping hand in stopping online fraudsters is more than welcome. So here are our top tips for using your account safely:

Keep your information up to date: Always makes sure your information, such as your mobile number and email address, is up to date as we will use these to contact you if we notice unusual activity on your account.

Monitor your accounts: Nobody knows your account better than you do. You know your biggest spenders and their spending patterns. So always monitor your accounts and transactions looking for any red flags, and reconcile your accounts as often as possible.
Consider setting limits: Set limits for the number of purchases and total value you’ll accept from one account in a single day. It can help keep your exposure to a minimum should fraud occur.

Be inventive with your passwords: Best practice these days calls for (at least) an eight-digit alpha-numeric password, that requires at least one capital letter and one special character. Your child might grumble, but it’s better safe than hacked.

Keep your devices and antivirus’ up to date: Make sure you always use an up to date antivirus software, firewall and browser.

Shop carefully: When using an online retailer for the first time, do some research to make sure that they are genuine. Also, before entering your prepaid card details, make sure the link is secure. There should be a padlock symbol in the browser frame window which appears when you log in or register. If this appears on the page rather than the browser it may indicate a fraudulent website. The web address should begin with https://, the ‘s’ stands for secure.

Beware of phishing: Phishing is a very simple form of online fraud where scammers seek to convince you to hand over your personal details, by posing as a legitimate and trusted company, usually by email. This is all too easy in our current age, where we use an abundance of online services, so even though we at gohenry have our own internal procedures to combat phishing emails, we want to help make you a little more aware of what to look out for when you think you may have been contacted by a scammer.

You’ll receive an email from a trusted online business that will bear similarities to a normal email from this company - logos, colour scheme, typeface;
The email will claim something has happened to your account, and ask you to follow a link to log in and fix the problem.

Once you follow the link, you’ll be led to a page which, again, looks a lot like a page that might belong to that business - and be asked to enter your login details;
Once you enter your details, these will then be used by the scammers to potentially steal your credit card details, use the account on the service you gave them details for, or commit identity theft.

Do not reply to phishing: If you received what looks like a scam gohenry email, or you've come across a phishing gohenry website, please report it to us by forwarding the original email or URL to Once you’ve forwarded the email to us, delete it from your inbox and don't click on any links in the email.

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