Frequently Asked Questions > Managing the Parent Account > How secure is the money in my goHenry account?

How secure is the money in my goHenry account?

Frequently Asked Questions > Managing the Parent Account > How secure is the money in my goHenry account?

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How secure is the money in my goHenry account?

To be approved to work with Visa we have to comply with Visa's very strict regulations about how customer money is held and we are audited to ensure that we are meeting their expectations. IDT Financial Services are our card issuer and they are licensed by Visa to hold customer funds as well as being regulated by the FSC and licensed to operate in the UK by the UK Treasury. The FCA passports their license via the FSC to IDT and on behalf of goHenry.

All customer funds are held in a NatWest client account which cannot be accessed by goHenry. If the worst were to happen and we went out of business then IDT are required by Visa to manage the return of all customer funds. Should IDT go out of business, then Visa themselves are contractually bound to step in and oversee the return of all customer funds. If Visa were to go out of business, then NatWest would step in and do the same. More information on our partners can be found on our website here: www.gohenry.co.uk/our-partners

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