Frequently Asked Questions > Managing the Parent Account

Managing the Parent Account

Frequently Asked Questions > Managing the Parent Account

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Multiple Parent Access

Can two parents have access to the gohenry account?

Unfortunately, there is no option to have multiple parent login details/dual control in gohenry. This is because we are required to have one parent only as the legal account holder so adding a parent does not work. However, an additional parent can be set up as a relative. Through a relative account, a parent can Continue Reading...

Can two parents add tasks to the gohenry account?

Unfortunately there's currently no way to enable two parents to add tasks within gohenry. The only way that you can achieve dual control is separately and at different times. This is done by sharing the same log in details. Unfortunately adding a parent is not available. Alternatively you could add another parent as a relative Continue Reading...

Checking Balance

How do I check my gohenry parent balance?

In order to check your parent balance within gohenry simply log in through the website or mobile app and on the home screen, you'll see you parent balance at the top of the page. In order to make managing gohenry as convenient as we can, you'll also see the parent balance on the login screen Continue Reading...

How do I check my child's gohenry balance?

To check your child's balance within gohenry, login to your parent account through the website or mobile app. On the homescreen you'll see your child's balance listed below your parent balance. The amount shown displays what your son or daughter has available to spend. It doesn't include any savings they have in their Savings Goals. Continue Reading...

Account Security and Privacy

How do I unsubscribe to gohenry emails?

We send you occasional emails to notify you of various activities within your gohenry account. We consider these to be part of the service that we provide to you and so there is no option to unsubscribe to these service emails. However, we do send gohenry members hints and tips as well as offers and Continue Reading...

Why is goHenry sending a newsletter to children?

In our latest customer survey, one of the recurring suggestions was for us to start sending a newsletter to goHenry children. We think this is a great idea so we've decided to create a version of our newsletter specifically for your kids. These newsletters will include goHenry news and tips for kids, some interesting articles Continue Reading...

What is GDPR and how does it affect me?

What does GDPR stand for? GDPR is short for the ‘General Data Protection Regulation’. When does the GDPR take effect? GDPR comes into force on 25 May 2018. Unlike the piece of legislation it replaces, GDPR is an EU Regulation rather than a Directive. This means that it comes into force automatically across the EU Continue Reading...

What personal data does goHenry hold & how can I delete it?

You can read about the kind of personal data that goHenry collects in our privacy policy under '5.What Personal Data do you collect and why?' You can also read about what goHenry does with your personal data within that section too. Please rest assured, goHenry does not sell any of our customer's personal data. How Continue Reading...

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Ask your question below. We will check it against all questions and if we cannot find it, we will consider adding it to our FAQs. In any case we will reply back to you as soon as possible.

*NOTE: This submission is not monitored full time, so if you have a specific query related to an existing goHenry account, please email directly and the team will be very happy to help you.