Frequently Asked Questions > Spending with the goHenry card > How does my child use the card at a cash machine?

How does my child use the card at a cash machine?

Frequently Asked Questions > Spending with the goHenry card > How does my child use the card at a cash machine?

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How does my child use the card at a cash machine?

If your child needs to use their goHenry card at a cash machine, this works much like any other payment card. When they insert their card, they'll need to enter their card PIN number. They can then withdraw cash. Please note that they are not able to view their balance at an ATM. This is because a real-time balance isn't available for Pre-paid cards. Your child will only be able to withdraw money up to the amount you've set within your limits. If you've not enabled the card to be used at a cash machine, then it will not work. You can check all your limits and rules by going to the 'Rules' page in your goHenry account. Please note there is also a £120.00 daily cash withdrawal limit on the goHenry card. To see all goHenry's set limits, take a look at the table here...

goHenry account limits Value Comments
Account Totals:
Maximum account balance £6,000
Loading money:
Maximum one-off card load £500 Minimum £2
Maximum load amount per annum £10,000
Maximum load TOTAL £10,000
Maximum loads per day to your Parent Account3
Maximum loads per day 3
Spending with your goHenry Pre-paid Visa Card:
Maximum spend in one day £4,000 No minimum spend
Maximum number of card spends per day 10
Maximum number of card spends within 4 days20
ATM withdrawals:
Maximum daily amount £120
Maximum individual ATM withdrawal £120 Mininum is £5
Maximum withdrawals per day 3
Maximum withdrawals per 4 days 4

Related FAQs

Why can’t my child get their balance from a cash machine?

Unfortunately, the ATM network does not currently support the provision of a real-time balance for pre-paid cards. The balance available would only be the previous night’s balance and we want to ensure that the information we provide is completely up to date. To keep an eye on their balance, your children can login to their Continue Reading...

How do I control where my child can use their card?

You can control where your child can use their card from your goHenry parent account on either the goHenry app or the website, you can edit and save any new limits and spending channels. In the mobile app, login and go to the relevant child account, click on ‘Rules’ and you will find that you Continue Reading...