Frequently Asked Questions > Spending with the goHenry card > There is a transaction I don’t recognise on my child’s goHenry statement

There is a transaction I don’t recognise on my child’s goHenry statement

Frequently Asked Questions > Spending with the goHenry card > There is a transaction I don’t recognise on my child’s goHenry statement

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There is a transaction I don’t recognise on my child’s goHenry statement

A number of online retailers (such as iTunes or Zaavi) often test that a card is valid by making a small transaction first (usually around £1). This is sometimes done when an online order is placed or when setting up a new account (such as iTunes, who usually make a test transaction of £1.58). These transactions only block the funds, the block will expire after 10 days and the funds released to your child’s balance. If there is another charge that you do not recognise, please contact us urgently via our Member Service team on 0330 100 7676 or via email memberservices@gohenry.co.uk.

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