Frequently Asked Questions > Spending with the goHenry card

Spending with the goHenry card

Frequently Asked Questions > Spending with the goHenry card

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At a Cash Machine

Why can’t my child get their balance from a cash machine?

Unfortunately, the ATM network does not currently support the provision of a real-time balance for pre-paid cards. The balance available would only be the previous night’s balance and we want to ensure that the information we provide is completely up to date. To keep an eye on their balance, your children can login to their Continue Reading...

How does my child use the card at a cash machine?

If your child needs to use their goHenry card at a cash machine, this works much like any other payment card. When they insert their card, they'll need to enter their card PIN number. They can then withdraw cash. Please note that they are not able to view their balance at an ATM. This is Continue Reading...

Why has child's card been declined at a cash machine?

Your child's card could be declined at a cash point for a number of reasons. Please check the following: The PIN number they are trying to enter is correct. If they have entered an incorrect PIN more than 3 times the card could be blocked and you will need to contact Member Services on 0330 Continue Reading...

Will my child be charged to use their goHenry card at a cash machine?

goHenry doesn't add any charges for using the card at a cash machine in the UK. However, please make your son or daughter aware that some cash machines are not free to use. Because goHenry is a pre-paid card, some cash machines may display a message saying that there may be charges to use the Continue Reading...

Using the Card in Shops

My child’s goHenry card transactions are declining, why?

As with all cards, there are a number of reasons why you might find the card not working. First check the following: That your child has sufficient funds in their account to make the purchase. Is there a savings goal? This might affect how much of their total balance is available to spend. That they Continue Reading...

Making Online Payments

How does my child make payments online?

Your child can use their goHenry card just like any other card to make purchases online. They'll need to enter their card number, their name and CVV number when requested to do so. Remember, the CVV number is the last three digits on the back of their goHenry card. We advise extra caution with online Continue Reading...

Why has my child been charged £1.58 by iTunes?

iTunes often tests that a card is valid by making a small transaction first. This is sometimes done when an online order is placed or when setting up a new account. These transactions temporarily block these funds and your son or daughter will get the money back within 10 days. They'll need to make sure Continue Reading...

Does the goHenry card work with PayPal?

You can use the goHenry card to make purchases through Paypal, however you will not be able to use the card to create a Paypal account, as you need to be 18 or over for this.

My Child's gohenry Statement

How do I see my child's goHenry statement?

In order to see all the transactions your child has made on their card, as well as pocket money and task payments to them you need to go to their statement. Login to your goHenry account through the online account and click their name, then 'Statement' or in the mobile app, click on your child's Continue Reading...

There is a transaction I don’t recognise on my child’s goHenry statement

A number of online retailers (such as iTunes or Zaavi) often test that a card is valid by making a small transaction first (usually around £1). This is sometimes done when an online order is placed or when setting up a new account (such as iTunes, who usually make a test transaction of £1.58). These Continue Reading...

Is there a limit to how much my child can spend on their card?

Apart from the limits that you set as a parent, there is a limit to the amount of money your child can spend on their goHenry card. There is also a maximum number of transactions they can make. For the full detail of the limits in place on your child's card, take a look at Continue Reading...

Contactless Payments

Can I use my goHenry card with Apple Pay?

Currently, your goHenry card isn't eligible to be used with Apple Pay. Having said this there are still plenty of ways to spend with your goHenry card. You can use it online, on the high streets and in ATM cash Machines. At goHenry we also offer the contactless feature which is a great way to Continue Reading...

The Giving feature

What is the Giving feature?

Since the beginning of goHenry we have focused on three financial pillars, which represent a different lesson for our cardholders - Earning, Saving and Spending. goHenry Giving is a brand-new pillar to our service. We now allow children to give to charity within a safe environment, all with parental oversight. We've partnered with one of Continue Reading...

What is the NSPCC and how can I find out more about them?

The NSPCC is a charity that works together with people across the country to keep children safe. You can read more about them on our website here, or on their own website here: www.nspcc.co.uk.

Why was the NSPCC chosen as the charity for this feature?

As a company that are on a mission to help children be good with money, it was really important for us that the charity we partnered with work to help children too. The NSPCC (National Society for the Prevention of Cruelty to Children) is a charity that works to keep children safe. For more information Continue Reading...

How do I disable the Giving feature for my child?

We understand that not everybody will want to donate to the NSPCC through gohenry. It's really easy to disable Giving if this is the case. This can be disabled for one, or all of your children by opening the mobile app, going to settings in the hamburger menu, tapping the appropriate child tab, then un-ticking Continue Reading...

How much money should I give to the NSPCC through Giving?

This is obviously totally up to you to decide. Experts such as Jean Folger (of Investopedia fame) suggest children donate about 10% of their pocket money. So for instance, if they get £2 per week then 20p per week would be very generous.

Does goHenry have access to my donations?

In short, no goHenry doesn't have access to the donations you give through the app. Your funds are held by our Issuing Bank, IDT Financial Services Limited, in a secure client account specifically for the purpose of redeeming transactions made via your goHenry Card. The funds donated through Giving are treated in the same way. Continue Reading...

When I set up a regular donation, does all of my money go straight to the NSPCC?

When you or your child donate to charity via goHenry, we will deduct our transaction costs. For example, the amount that goes to charity will be less the cost to goHenry of the transaction. This is a comparatively small percentage of the overall donation. If you have any queries, please don't hesitate to get in Continue Reading...

Will donations show on the parent/guardian and child statement?

Yes, both parent and child donations will show up on your Parent Account and Child Card Account statements, which means you'll always know exactly how much you've donated and when.

How often and when will my Giving payment be taken from my goHenry card?

The amount you decide to give will be taken every week on the same day that your pocket money is paid. If you're not sure which day that is, go into your goHenry card account and click the 'Earning' tab. You'll see your pocket money day at the top of the screen.

Will the amount my child has donated be included as part of their weekly spend for limits purposes?

Yes, if your child donates to charity it will be included in the amount spent for the week. This means that donations made through the Giving feature will count towards the weekly spend limit. For example if your child's weekly spending limit is £10, and £1 is spent on a bag of sweets plus a Continue Reading...

How are Giving payments and Savings Goal transfers prioritised?

If your child has any savings goals set up, the automatic transfer will be paid into those first. Once that is done, the Giving payment will be taken from your child’s goHenry card account. This means, if your child has insufficient funds to pay both, then their Savings Goal transfer will be made and their Continue Reading...

What happens if there are insufficient funds in my child's account to pay the weekly amount?

If your child doesn't have enough money in your account, the donation is simply skipped for that week. Don't worry, when your child's goHenry card account has enough money again, the donations will resume on the next pocket money payment day.

Ask Form

Do you have a question that is not listed above?

Ask your question below. We will check it against all questions and if we cannot find it, we will consider adding it to our FAQs. In any case we will reply back to you as soon as possible.

*NOTE: This submission is not monitored full time, so if you have a specific query related to an existing goHenry account, please email help@gohenry.co.uk directly and the team will be very happy to help you.