Frequently Asked Questions > Spending with the goHenry card

Spending with the goHenry card

Frequently Asked Questions > Spending with the goHenry card

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At a Cash Machine

Why can’t my child get their balance from a cash machine?

Unfortunately, the ATM network does not currently support the provision of a real-time balance for pre-paid cards. The balance available would only be the previous night’s balance and we want to ensure that the information we provide is completely up to date. To keep an eye on their balance, your children can login to their Continue Reading...

How does my child use the card at a cash machine?

If your child needs to use their goHenry card at a cash machine, this works much like any other payment card. When they insert their card, they'll need to enter their card PIN number. They can then withdraw cash. Please note that they are not able to view their balance at an ATM. This is Continue Reading...

Why has child's card been declined at a cash machine?

Your child's card could be declined at a cash point for a number of reasons. Please check the following: The PIN number they are trying to enter is correct. If they have entered an incorrect PIN more than 3 times the card could be blocked and you will need to contact Member Services on 0330 Continue Reading...

Will my child be charged to use their goHenry card at a cash machine?

goHenry doesn't add any charges for using the card at a cash machine in the UK. However, please make your son or daughter aware that some cash machines are not free to use. Because goHenry is a pre-paid card, some cash machines may display a message saying that there may be charges to use the Continue Reading...

Using the Card in Shops

My child’s goHenry card transactions are declining, why?

As with all cards, there are a number of reasons why you might find the card not working. First check the following: That your child has sufficient funds in their account to make the purchase. Is there a savings goal? This might affect how much of their total balance is available to spend. That they Continue Reading...

Making Online Payments

How does my child make payments online?

Your child can use their goHenry card just like any other card to make purchases online. They'll need to enter their card number, their name and CVV number when requested to do so. Remember, the CVV number is the last three digits on the back of their goHenry card. We advise extra caution with online Continue Reading...

Why has my child been charged £1.58 by iTunes?

iTunes often tests that a card is valid by making a small transaction first. This is sometimes done when an online order is placed or when setting up a new account. These transactions temporarily block these funds and your son or daughter will get the money back within 10 days. They'll need to make sure Continue Reading...

My Child's goHenry Statement

How do I see my child's goHenry statement?

In order to see all the transactions your child has made on their card, as well as pocket money and task payments to them you need to go to their statement. Login to your goHenry account through the online account or mobile app, then click on your child's name. Click 'Statement' and you'll see all Continue Reading...

There is a transaction I don’t recognise on my child’s goHenry statement

A number of online retailers (such as iTunes or Zaavi) often test that a card is valid by making a small transaction first (usually around £1). This is sometimes done when an online order is placed or when setting up a new account (such as iTunes, who usually make a test transaction of £1.58). These Continue Reading...

Contactless Payments

Can I use my goHenry card with Apple Pay?

Currently, your goHenry card isn't eligible to be used with Apple Pay. Having said this there are still plenty of ways to spend with your goHenry card. You can use it online, on the high streets and in ATM cash Machines. At goHenry we also offer the contactless feature which is a great way to Continue Reading...

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Do you have a question that is not listed above?

Ask your question below. We will check it against all questions and if we cannot find it, we will consider adding it to our FAQs. In any case we will reply back to you as soon as possible.

*NOTE: This submission is not monitored full time, so if you have a specific query related to an existing goHenry account, please email memberservices@gohenry.co.uk directly and the team will be very happy to help you.