Frequently Asked Questions > Security and Privacy > What should I do if I suspect fraud?

What should I do if I suspect fraud?

Frequently Asked Questions > Security and Privacy > What should I do if I suspect fraud?

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What should I do if I suspect fraud?

First, make sure the payment is truly fraud. If you don’t recognise the payment. It could be pending, delayed, and will be resolved soon, for example:

Pending payments

Unfamiliar business names - Different names are often used to process payments. Try searching the name.

Unexpected small charges - Businesses refund micro-deposits within a few days.

Subscriptions - Free trials can lead to unexpected subscription charges.
If you’re sure your child didn’t make the payment, stop using the card and report the issue as soon as you become aware of it, by contacting us on 0330 100 7676. We will block your card and investigate the issue within 3 days. If we also come to the conclusion that your child didn’t make the payment (and did not, for example, sign up to a service unknowingly) we will refund you the transaction within 3 days.