Frequently Asked Questions > Relatives and goHenry

Relatives and goHenry

Frequently Asked Questions > Relatives and goHenry

Search the FAQs

Use the form below to search the FAQs


The Relative Account

What is a goHenry relative account?

We would love to see our goHenry families growing and connecting. A parent can invite any relative/family friend to be a part of their children’s goHenry account. Once registered, they will be able to see any savings targets set, send messages and gift money on important occasions or just because. A relative can be part Continue Reading...

How do I invite my relative to join?

In order to invite a relative to join your family on goHenry, you need to login to your parent account through the website. On your parent account homepage, you'll see the option to 'Add a relative' on the left hand side. Click this and you will be asked to enter your relatives name, gender, family Continue Reading...

Inviting Relatives to Join

I have invited a relative to join but the link is not working, what can I do?

Hopefully, inviting a relative to join your goHenry account is a smooth and easy process. Please make sure you have the correct link. If you are certain it is the correct link, but it is still not working, please give our Member Services team a call on 0330 100 7676, or pop us an email Continue Reading...

I sent a relative invite some time ago and the link is now expired, can you help?

We understand that sometimes distractions can occur when you are adding relatives to your goHenry account, delaying the process and expiring the link! If for whatever reason your link has expired, then please give our Member Services team a call on 0330 100 7676, or pop us an email via memberservices@gohenry.co.uk and they will be Continue Reading...

Using goHenry as a Relative

I am already registered as a relative and would like to gift money, how do I do this?

If you login to the goHenry website, you will see any families that you have been invited to join on your homepage. Click on to the family and then the child whom you would like to make a payment to. There are 2 tabs to choose from, ‘savings goals’ and ‘gift money’, click on the Continue Reading...

Can I make a gift for a future date (i.e. holiday, birthday, or another occasion)?

Payments from relatives can be arranged either for immediate transfer to the child's account, or for payment on a future date. If you choose the ‘future date’ option, the money will be transferred to the parent account and held ther as blocked funds until the date you requested that they are transferred to the child's Continue Reading...

Am I able to make a payment directly from my bank account?

You are able to do this, however you'll need to ask the parent for their account details. They can find these by logging in to their parent account through the website, clicking the 'account' tab and going to 'Ways to pay'. If they click on the bank transfer option, they'll be able to give you Continue Reading...

Ask Form

Do you have a question that is not listed above?

Ask your question below. We will check it against all questions and if we cannot find it, we will consider adding it to our FAQs. In any case we will reply back to you as soon as possible.

*NOTE: This submission is not monitored full time, so if you have a specific query related to an existing goHenry account, please email memberservices@gohenry.co.uk directly and the team will be very happy to help you.