Frequently Asked Questions > goHenry Card and PIN > What do I do if my child has lost their goHenry card?

What do I do if my child has lost their goHenry card?

Frequently Asked Questions > goHenry Card and PIN > What do I do if my child has lost their goHenry card?

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What do I do if my child has lost their goHenry card?

If the goHenry card is definitely lost, please call our Member Services Team on 0330 100 7676 and they will be happy to arrange a replacement card. The replacement fee for a lost card is £3.99.

If you think the card may only be mislaid, if using the goHenry mobile app, log in and click into the child account, click ‘Rules’ and you will see a button to deactivate the card, slide the button. In the web app, please log on to your goHenry parent account, click into your child’s account and. Click into ‘Rules’, you will see that there is a button to deactivate the card. Slide the button and a box appears, you will be asked if you are sure you wish to block the card. Click the ‘Block’ button to and this will block the card immediately. Once you locate the card you can reverse this process. Your child is also able to de-activate a card in the same way if they need to.

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Related FAQs

How do I deactivate my child's goHenry card?

If your child’s goHenry card is mislaid or you wish to turn off their card temporarily, simply login to your goHenry account through the website, you will see each child account on your home page and the status button for each card. To block, click on the active button and click ‘block’ in the pop-up. Continue Reading...

My child has lost their goHenry card. How do I replace it?

If your son or daughter has misplaced their card and you'd like to order a replacement, please contact our Member Services team on 0330 100 7676 and we will arrange this for you. Once the replacement has been ordered, a replacement fee of £3.99 will be taken from the parent account. Please note that if Continue Reading...