Frequently Asked Questions > goHenry Card and PIN > Can the card be used on buses, trains or the London Underground network?

Can the card be used on buses, trains or the London Underground network?

Frequently Asked Questions > goHenry Card and PIN > Can the card be used on buses, trains or the London Underground network?

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Can the card be used on buses, trains or the London Underground network?

It's quite complicated! Technology is changing at such a rate that the answer is yes - and no. In short, we recommend that your child does not rely on her/his goHenry card to pay using contactless at any ticket barriers, on buses or trains.

Please see below for the exact details for transport both in and outside of London:

IN LONDON 

  • The London Underground - SOME CARDS ONLY

Only a goHenry card with the latest chip technology (so only those issued from 1st May 2016 onwards) can be used at the London Underground ticket barriers. If the expiry date on your card is June 2019 or later, then you have the new chip in your card. Cards issued before this date will not work.  You need to be aware that the Underground system cannot tell the age of your child, so the cheapest adult fare will be charged.  For this reason, we recommend using a goHenry card only in an emergency.

  • Transport for London (TfL) buses - NO

The TfL buses allow contactless payment but they use an offline system which does not check the card balance.  The goHenry card will therefore not work.

  • Trains:   Ticket machines on the platform - YES
  • Staffed ticket counters - YES
  • On the train from the guard - NO

While a goHenry card can be used at ticket machines on the platform and over the counter, the machines carried by train guards use an offline system which does not check the card balance.  The goHenry cards will therefore not work for these machines.

OUTSIDE LONDON

  • Trains:   Ticket machines on the platform - YES
  • Staffed ticket counters - YES

All goHenry cards can be used at the static ticket machines found on station platforms and forecourts and at staffed ticket counters.

  • On the train from the guard - NO

If your child wants to use their goHenry card whilst they are on the train, please be aware that the ticket machines used by the guards are offline and therefore cannot accept goHenry cards.

  • Buses - NO

Many buses now offer contactless payment but they use an offline system which does not check the card balance.  The goHenry card will therefore not work.