Frequently Asked Questions > goHenry Card and PIN

goHenry Card and PIN

Frequently Asked Questions > goHenry Card and PIN

Search the FAQs

Use the form below to search the FAQs


Starting to use the goHenry card

How does my child retrieve their PIN number?

Your child can retrieve their card PIN themselves in one of two ways. They can login to their goHenry account via the website, click 'Edit profile' and under 'Your security' click the link to 'Reveal PIN'. When they click this link they will need to enter their goHenry password and the PIN will be revealed Continue Reading...

How long will it be before I receive my PIN in the post?

One of the great features of the goHenry card is that the PIN DOES NOT come in the post, you or your child will be able to view it on the website or via the goHenry mobile app as soon as you have activated the card. Once your card is activated, the PIN will be Continue Reading...

How can my child re-set their PIN number to a number that is more memorable?

It's important that kids can remember their PIN number easily when they’re out and about. To change their card PIN to something that’s easier for them to remember, your child will need to go to a cash machine and choose the ‘Reset PIN’ function. They will be prompted to enter their current PIN number and Continue Reading...

How does the contactless work?

Like any contactless payment card, the goHenry card can be tapped on a reader to easily and securely pay for purchases under £30. As with any payment made using your goHenry card, the limits and rules that you set will still apply when the card's contactless feature is used. Make sure you make your child Continue Reading...

How do I activate my child's goHenry card?

Once your child's card arrives, you'll need to activate it before they can use it. You can do this by logging into your account through the website or the mobile app. Click the orange 'Activate' tab next to their name and follow the instructions. You'll be asked for the last four digits of the card Continue Reading...

Is there a limit to how much my child can spend using the contactless feature?

Payments up to the value of £30 can be paid for using contactless payment cards. However, the contactless feature on your child's goHenry card is still controlled by the rules and limits that you set. If you don't have high street spending enabled then the contactless feature will not work. Should you lose the card, Continue Reading...

What do I need to do the first time my child wants to make a payment?

Though the goHenry card is contactless, the first payment made using the card must be a Chip & PIN payment. Make sure that the first time the card is used, it is entered into the Chip & PIN machine and the correct PIN is entered. From then on, the card can be used contactlessly for Continue Reading...

How do I retrieve my child's PIN number?

To retrieve your child's PIN number on the App, click on the menu bar in the top left hand corner. Then click on, 'Your children's card PIN's'. Then select the appropriate child, and type in your password. Click 'Retrieve PIN' and your child's PIN will be revealed for 5 seconds, so make sure you are Continue Reading...

Can the card be used on buses, trains or the London Underground network?

It's quite complicated! Technology is changing at such a rate that the answer is yes - and no. In short, we recommend that your child does not rely on her/his goHenry card to pay using contactless at any ticket barriers, on buses or trains. Please see below for the exact details for transport both in and outside Continue Reading...

Blocking the goHenry card

What do I do if my child has lost their goHenry card?

If the goHenry card is definitely lost, please call our Member Services Team on 0330 100 7676 and they will be happy to arrange a replacement card. The replacement fee for a lost card is £3.99. If you think the card may only be mislaid, if using the goHenry mobile app, log in and click Continue Reading...

How do I deactivate my child's goHenry card?

If your child’s goHenry card is mislaid or you wish to turn off their card temporarily, simply login to your goHenry account through the website, you will see each child account on your home page and the status button for each card. To block, click on the active button and click ‘block’ in the pop-up. Continue Reading...

What do I do if my child's goHenry card has been blocked through incorrect PIN tries?

If your child enters the incorrect PIN three or more times, then the card will be blocked automatically to keep their money secure and keep your goHenry account safe. When this happens, please call our Member Services team on 0330 100 7676 who will be happy to help resolve the issue and get your account Continue Reading...

Replacing the goHenry card

My child has lost their goHenry card. How do I replace it?

If your son or daughter has misplaced their card and you'd like to order a replacement, please contact our Member Services team on 0330 100 7676 and we will arrange this for you. Once the replacement has been ordered, a replacement fee of £3.99 will be taken from the parent account. Please note that if Continue Reading...

My child's goHenry card has been stolen. How do I replace it?

If your son or daughters card has been stolen, please make sure you have definitely blocked the card through the app or the website, in order to prevent it from being used. Once this is done, please contact our Member Services Team on 0330 100 7676 and we will be happy to arrange a replacement Continue Reading...

Ask Form

Do you have a question that is not listed above?

Ask your question below. We will check it against all questions and if we cannot find it, we will consider adding it to our FAQs. In any case we will reply back to you as soon as possible.

*NOTE: This submission is not monitored full time, so if you have a specific query related to an existing goHenry account, please email memberservices@gohenry.co.uk directly and the team will be very happy to help you.