Frequently Asked Questions > Paying your child > I have funds on my goHenry account, but my pocket money & or tasks payments have not been paid?

I have funds on my goHenry account, but my pocket money & or tasks payments have not been paid?

Frequently Asked Questions > Paying your child > I have funds on my goHenry account, but my pocket money & or tasks payments have not been paid?

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I have funds on my goHenry account, but my pocket money & or tasks payments have not been paid?

Remember that you or your child will need to tick their tasks as complete prior to pocket money day. The funds are transferred just after midnight on pocket money day so if the tasks are ticked after midnight the funds will not be paid until the following pocket money day.

If the tasks were ticked in plenty of time and there are funds available to make the payment then please check that the child’s card is not set to ‘inactive’ due to either loss or excessive PIN tries. With our latest mobile app release, you will now have the ability to ensure that tasks can only be ticked by the parent if you wish. Just login, and on the app click the menu icon in the top left ( ), and select "Account & Settings". Scroll right down to the bottom of the page and you'll see a tick box that says "Only parents can mark tasks and completed" to set this.

Related FAQs

How do I change the day upon which our pocket money is paid?

If you are using the website, first log in to your goHenry parent account. Click on the ‘weeklyallowance’ link for the relevant child and the edit feature will appear. Here you can choose to change the day from the default day which is Saturday. Once you are happy, click on the ‘save’ button. You will Continue Reading...

How do I cancel weekly pocket money to my child?

Cancellation of weekly pocket money couldn't be simpler. When you're signing up, just set the weekly pocket money amount to £0.00. This will cancel the regular payment. If you've already created your account, login to the website and go to 'Rules'. Click 'edit' and again, set the weekly allowance amount to '£0.00'. If you log Continue Reading...

How do I set repeat tasks?

To set tasks that repeat weekly, go to the 'Earning' or 'Tasks' tab within your parent account and click 'add new task'. Name the task and choose an amount, delegate the task to whichever child, and then ensure 'weekly' is highlighted before you click 'add task' in order to make the task repeat on a Continue Reading...

How do I enable/disable my children to tick their tasks as completed?

If you'd like to enable or disable your child from marking their own tasks as complete, you can do this in both your online account and the mobile app. In the mobile app, login and click the menu icon in the top left hand corner. Scroll down and click "Account & settings" in the menu. Continue Reading...