Frequently Asked Questions > Paying your child

Paying your child

Frequently Asked Questions > Paying your child

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Transfers to/from your Child's Account

How do I transfer funds to my child's account?

There are various ways that funds can be moved from your goHenry parent account to your child account. The main movement of funds will be via your weekly payment of their allowance and/or your payment for tasks completed. This will happen on the day you have selected (if you have not chosen a day, it Continue Reading...

How do I transfer funds from my child’s account back to my parent account?

If you need to move money from your child’s goHenry account back to your parent account, please login to your parent account via either the goHenry mobile app or the website and click on the ‘quick transfer’ button, choose the option to move funds from your child to you, enter the amount and click ‘save’. Continue Reading...

I have funds on my goHenry account, but my pocket money & or tasks payments have not been paid?

Remember that you or your child will need to tick their tasks as complete prior to pocket money day. The funds are transferred just after midnight on pocket money day so if the tasks are ticked after midnight the funds will not be paid until the following pocket money day. If the tasks were ticked Continue Reading...

I did not have sufficient funds on my account to pay the weekly allowances & task payments – what happens now?

If you have insufficient funds at the time that the goHenry system attempts to pay pocket money from your goHenry parent account to the child account (just after midnight on pocket money day). The system will ‘look’ for the funds in your account for the next 3 days. If the goHenry parent account is funded Continue Reading...

What can I do if my child has run out of money?

If your child runs out of money or needs an extra top up when they are out and about you can log in to your parent account to make a quick transfer: Login through the mobile app or website and click 'quick transfer' on the homepage. Enter the amount you need to transfer and click Continue Reading...

What can I do if my child has run out of money and I do not have the goHenry app and am not near a computer?

If you have either a iPhone or an Android and have not yet downloaded the mobile app, it is free and only takes a couple of seconds. Once you have the app downloaded you will be able to move funds immediately via the ‘quick transfer’ button. If you do not have the app and it Continue Reading...

My child has received cheques for their birthday. Can we pay these into their goHenry account? If so, how do we do this?

goHenry is a digital service and funds can only be added electronically to your goHenry account i.e. by bank transfer or debit card payment. The easiest way for a relative to be able to gift money to your children is to invite them as a relative to your account. They can then make payments directly Continue Reading...

I have tried to transfer money to my child, but it has been prevented due to Code 106?

This message occurs when the incorrect PIN number has been used with the card more than 3 times. If you call our Member Services team on 0330 100 7676, we will be able to fix that and unblock the card straight away.

Can my child have their wages paid into their goHenry account?

Although goHenry is not a full bank account, the parent account does have an account number and sort code, meaning that it is possible for an employer to pay in money with a bank transfer or BACS (used to pay in wages). The "parent" account holder will then need to move the funds across to Continue Reading...

Weekly Pocket Money

How do I change the day upon which our pocket money is paid?

If you are using the website, first log in to your goHenry parent account. Click on ‘Your profile’ option in the left hand menu and scroll down to 'Your settings'. Click the pencil icon and you can choose to change the day from the default day which is Saturday. Once you are happy, click on Continue Reading...

How do I cancel weekly pocket money to my child?

Cancellation of weekly pocket money couldn't be simpler. When you're signing up, just set the weekly pocket money amount to £0.00. This will cancel the regular payment. If you've already created your account, login to the website and go to 'Allowance & Tasks'. Set the weekly allowance amount to '£0.00'. If you log in to Continue Reading...

Can I do monthly pocket money payments rather than weekly payments?

If you'd like to pay your child monthly pocket money, rather than weekly. You can do this by doing a 'quick transfer' from the homescreen of the website or mobile app each month. In order to stop paying weekly pocket money login to the website, go to the 'Spending Limits' and set the weekly allowance Continue Reading...

How do I change the amount of my child’s weekly allowance?

If you have the goHenry mobile app, login and go to ‘Earning’, next to where it says 'Weekly Allowance' click the pencil. If you are using the website, first login to your goHenry parent account. Click on the 'Earning' tab on the left hand side. Go to Weekly allowance, then click the pencil icon on Continue Reading...

What is the recommended amount of pocket money?

Every family is different. We believe that there are many different ways families successfully help their children earn and save money. The age of your child can also determine how much weekly pocket money they are given. See our image below for a full breakdown of average weekly pocket money (per age). You can also Continue Reading...

Setting Tasks

How do I set up a task for my child?

Setting up a task with your goHenry app couldn't be any simpler - and is one of the greatest features of the app. To do so, log into your goHenry account on the website, click on the 'Allowance & Tasks' option, and then 'Add New Task.' You will then be asked to Name the task, Continue Reading...

How do I duplicate a task that I have already made?

Currently it isn't possible to duplicate tasks you've created within goHenry. However, you can set tasks to repeat on a weekly basis. To do this, go to the 'Earning' or 'Allowance & Tasks' tab within your parent account and click 'add new task'. Name the task and choose an amount, then ensure 'weekly' is highlighted Continue Reading...

How do I set repeat tasks?

To set tasks that repeat weekly, go to the 'Earning' or 'Allowance & Tasks' tab within your parent account and click 'add new task'. Name the task and choose an amount, delegate the task to whichever child, and then ensure 'weekly' is highlighted before you click 'add task' in order to make the task repeat Continue Reading...

How do I mark tasks as being completed by my child?

Either you or your child can mark tasks as completed by logging in and going to the 'Earning' section of the mobile app, or by clicking 'Allowance & tasks' on the website. Here you'll see the task listed with a tick box to the left of it. Click/tick this and the task will be marked Continue Reading...

How do I enable/disable my children to tick their tasks as completed?

If you'd like to enable or disable your child from marking their own tasks as complete, you can do this in both your online account and the mobile app. In the mobile app, login and click the menu icon in the top left hand corner. Scroll down and click "Account & settings" in the menu. Continue Reading...

How can I set up daily tasks?

At goHenry you currently are given two options when setting up Tasks for you children. These options are... 'One off' (for just a one time event) or 'Weekly' (for tasks that apply again the week after at the same time). We don't currently have the option for daily tasks. However, it is something that we're Continue Reading...

What is a ‘one off' task’?

goHenry allows you to set up both regular tasks (things you might want your child to do every day or week) and one off tasks (something you ask them to do just once). Simply select ‘One-off’ when you set up the tasks. Just like weekly tasks, once a one-off task is ticked as complete, the Continue Reading...

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Do you have a question that is not listed above?

Ask your question below. We will check it against all questions and if we cannot find it, we will consider adding it to our FAQs. In any case we will reply back to you as soon as possible.

*NOTE: This submission is not monitored full time, so if you have a specific query related to an existing goHenry account, please email help@gohenry.co.uk directly and the team will be very happy to help you.