What is an auto top up?

Search the FAQs

Use the form below to search the FAQs


What is an auto top up?

Auto top-up makes managing your parent account hassle-free. Auto top-up will automatically top-up your parent account with an amount of your choice (a minimum of £10.00) when the balance falls below £5.00. This payment will be taken using the debit card you have registered with us. This means that you never have to worry about having sufficient funds in your account to cover pocket money payments or task payments.

Untitled-13

Related FAQs

How do I switch on Auto Top Up?

Auto top-up can be switched on by logging into your goHenry parent account. If you're logging in through the website, go to 'Account' and then under 'Ways to pay', you'll see Auto top-up as an option. Click 'Edit' and then choose the amount you'd like to set your auto top-up amount to. Once you're happy Continue Reading...

How do I switch Auto Top Up off?

Auto top-up can be switched off at any time and very simply. Start by logging into your goHenry parent account. If you're logging in through the website, go to 'Account' and then under 'Ways to pay', you'll see Auto top-up as an option. Click 'Edit' and then switch the button from 'on' to 'off', this Continue Reading...

Is there a fee for using Auto Top Up?

There is a charge for using Auto top-up. Auto top-up payments are taken from your debit card and so incur a 50p banking charge. This is a fee that our partners charge to us that we simply pass on. To avoid this fee, why not set a Standing Order. To set up a Standing order, Continue Reading...

My Auto Top Up keeps failing

The Auto top-up feature relies upon us having an up to date ‘token’ stored against your debit card details held with our payment provider. If it has been some time since a debit card payment was taken on your account this token may have expired. Either that or your debit card may have expired. In Continue Reading...