Frequently Asked Questions > Paying into the parent account > Is there a fee for using Auto Top Up?

Is there a fee for using Auto Top Up?

Frequently Asked Questions > Paying into the parent account > Is there a fee for using Auto Top Up?

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Is there a fee for using Auto Top Up?

There is a charge for using Auto top-up. Like other methods of topping up your parent account, you get one top-up per calendar month included as part of the goHenry service. Any additional Auto top-up payment will incur a 50p banking charge. We need to charge this fee in order to cover costs incurred by our payment processing and banking partners. To avoid this fee, top-up your account once a month with enough to cover pocket money and tasks for the month ahead. To set up a Standing order, log into your account select 'ways to pay', and then select the 'Standing Order' option.

A new regulation is in place as of 12th Jan 2018, so we've revised the fee structure for topping up your account. Take a look at this FAQ to learn more.

Related FAQs

What is an auto top up?

Auto top-up makes managing your parent account hassle-free. Auto top-up will automatically top-up your parent account with an amount of your choice (a minimum of £10.00) when the balance falls below £5.00. This payment will be taken using the debit card you have registered with us. This means that you never have to worry about Continue Reading...

How do I switch on Auto Top Up?

Auto top-up can be switched on by logging into your goHenry parent account. If you're logging in through the website, go to "Topping up" on the left hand side, you'll see Auto top-up as an option. Click 'Edit' and then choose the amount you'd like to set your auto top-up amount to. Once you're happy Continue Reading...

How do I switch Auto Top Up off?

Auto top-up can be switched off at any time and very simply. Start by logging into your goHenry parent account. If you're logging in through the website, go to"Topping up"", you'll see Auto top-up as an option. Click 'Edit' and then switch the button from 'on' to 'off', this should turn if from blue to Continue Reading...

What is PSD2 and how does it affect me?

What is PSD2? PSD2 stands for Payment Services Directive (2)... It is designed by countries of the European Union to create a common legal framework for businesses (and consumers). It will have a big effect on the payments industry, changing things like how we pay online and the information we see when we’re making a Continue Reading...

How can I avoid paying a service charge for loading my account?

Since the 14th Jan 2018 you will get one load into your goHenry parent account per calendar month included, just as part of using goHenry - no matter which load method you choose. Any extra loads that calendar month will cost 50p. Here are our top tips to make sure you avoid paying any extra. Continue Reading...