Frequently Asked Questions > Paying into the parent account > How can I avoid paying a service charge for loading my account?

How can I avoid paying a service charge for loading my account?

Frequently Asked Questions > Paying into the parent account > How can I avoid paying a service charge for loading my account?

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How can I avoid paying a service charge for loading my account?

Since the 14th Jan 2018 you will get one load into your goHenry parent account per calendar month included, just as part of using goHenry - no matter which load method you choose. Any extra loads that calendar month will cost 50p.

Here are our top tips to make sure you avoid paying any extra.

We recommend loading enough for the whole month's pocket money, that way you can avoid ever paying any service charges for topping up your account under our new policy.

Tip #1 - Plan ahead to avoid any extra charges

We know that paying extra to load your account was a pain, and whilst we do still need to cover the costs we incur when you add money to your goHenry parent account, we want to help you make sure that you avoid paying extra to keep your account topped up where we can.
We recommend loading enough to cover the whole month's pocket money, that way you can avoid ever paying any service charges for topping up your account under our new policy.
Over 80% of goHenry parents use a debit card to load because the money arrives faster and they find it more convenient - so we hope this is simpler, whilst also giving the option to avoid extra charges by planning ahead and making the most of the 1 load included per month.

Tip #2 - Automate pocket money

Setting-up regular pocket money (rather than making one off transfers) helps children learn to budget and think about how much money they have left before their next pocket money day. You can set up an automatic weekly allowance that goes into your child’s account by going to the 'earning' tab in your goHenry account. Or, if you’d rather set tasks and chores weekly, you can do that in the same place too.

For more information on how fee structure works (and why it is happening) take a look at our FAQ on 'What is PSD2 and how does it affect me?' here.

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