My Auto Top Up keeps failing

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My Auto Top Up keeps failing

The Auto top-up feature relies upon us having an up to date ‘token’ stored against your debit card details held with our payment provider. If it has been some time since a debit card payment was taken on your account this token may have expired. Either that or your debit card may have expired. In each of these cases you will need to log in to your goHenry account and remove the stored card details and add them again so that we can take a 3D Secure payment and reset the token we hold for your card.

Related FAQs

What is an auto top up?

Auto top-up makes managing your parent account hassle-free. Auto top-up will automatically top-up your parent account with an amount of your choice (a minimum of £10.00) when the balance falls below £5.00. This payment will be taken using the debit card you have registered with us. This means that you never have to worry about Continue Reading...

How do I switch on Auto Top Up?

Auto top-up can be switched on by logging into your goHenry parent account. If you're logging in through the website, go to 'Account' and then under 'Ways to pay', you'll see Auto top-up as an option. Click 'Edit' and then choose the amount you'd like to set your auto top-up amount to. Once you're happy Continue Reading...

How do I switch Auto Top Up off?

Auto top-up can be switched off at any time and very simply. Start by logging into your goHenry parent account. If you're logging in through the website, go to 'Account' and then under 'Ways to pay', you'll see Auto top-up as an option. Click 'Edit' and then switch the button from 'on' to 'off', this Continue Reading...