Frequently Asked Questions > Paying into the parent account

Paying into the parent account

Frequently Asked Questions > Paying into the parent account

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By Bank Transfer or Standing Order

How do I set up a Bank Transfer?

One way to load money into your goHenry account free of charge is to do so by Bank Transfer. In order to set this up, first login to your goHenry parent account and on the 'Account' page, you'll see a section called 'Ways to pay'. Next to 'Bank transfer' click the 'see how' button and Continue Reading...

How do I set up a Standing Order?

If you want to regularly load money into your goHenry account free of charge, the best thing to do is set a Standing Order. In order to set this up, first login to your goHenry account and on the 'Account' page, you'll see a section called 'Ways to pay'. Next to 'Bank transfer' click the Continue Reading...

I have transferred money by bank transfer, Standing Order or Faster Payment to my parent account, how long will it take to show in my account?

Our Standing Orders, Faster Payment and Bank Transfers can take up to 24 hours to process into your goHenry parent account. Please do take this into consideration when setting up a transfer. We recommend setting them up before 2pm the day before you’d like your money to land in your parent account. Please note we Continue Reading...

How do I cancel my Standing Order instruction?

Standing Orders to your goHenry account appear in your statement on your parent account. To view your statement you need to login to your parent account. On the home page, click the 'Statement' tab and in your statement you'll see Standing Orders payments listed as 'Bank Transfer'. To cancel a Standing Order, you must go Continue Reading...

How do I see Standing Order payments in my account?

Standing Orders to your goHenry account appear in your statement in your goHenry parent account. To view your statement you need to login to your parent account. On the home page, click the 'Statement' tab at the top of the screen. Then in your statement you'll see all your transfers. Standing Orders payments will be Continue Reading...

How do I change my bank details when I get a new bank account?

For any members who pay using a standing order to fund their account - if you have changed your bank then you will usually have had all the direct debits and standing orders taken over by the new bank as part of the account transfer process. In this case, you don't need to do anything Continue Reading...

By Auto Top-up

What is an auto top up?

Auto top-up makes managing your parent account hassle-free. Auto top-up will automatically top-up your parent account with an amount of your choice (a minimum of £10.00) when the balance falls below £5.00. This payment will be taken using the debit card you have registered with us. This means that you never have to worry about Continue Reading...

How do I switch on Auto Top Up?

Auto top-up can be switched on by logging into your goHenry parent account. If you're logging in through the website, go to 'Account' and then under 'Ways to pay', you'll see Auto top-up as an option. Click 'Edit' and then choose the amount you'd like to set your auto top-up amount to. Once you're happy Continue Reading...

How do I switch Auto Top Up off?

Auto top-up can be switched off at any time and very simply. Start by logging into your goHenry parent account. If you're logging in through the website, go to 'Account' and then under 'Ways to pay', you'll see Auto top-up as an option. Click 'Edit' and then switch the button from 'on' to 'off', this Continue Reading...

Is there a fee for using Auto Top Up?

There is a charge for using Auto top-up. Auto top-up payments are taken from your debit card and so incur a 50p banking charge. This is a fee that our partners charge to us that we simply pass on. To avoid this fee, why not set a Standing Order. To set up a Standing order, Continue Reading...

My Auto Top Up keeps failing

The Auto top-up feature relies upon us having an up to date ‘token’ stored against your debit card details held with our payment provider. If it has been some time since a debit card payment was taken on your account this token may have expired. Either that or your debit card may have expired. In Continue Reading...

From your Debit Card

How do I top up using my debit card?

Loading money to your account using your debit card is the quickest and most efficient way of getting money to your account. To do this, start by logging into the website or your mobile app, then click 'Top-up' on the homepage of your account. Afterwards, confirm the amount and click 'Make Payment' to complete the Continue Reading...

How do I update my debit card details stored in the account?

If your debit card expires or you want to start using a new card, you'll need to update your card details within your goHenry Account. Click 'Top up' and then under 'Payment method', you'll see the option to 'add a new card'. Click this option and fill in all the details of your new card, Continue Reading...

Is there a fee for using my debit card to top-up the account?

There is a charge for using your debit card to top up. Debit card payments incur a 50p banking charge. This is a fee that our partners charge to us that we simply pass on. To avoid this fee, why not set a Standing Order or pay by bank transfer, both of which are free Continue Reading...

Other Payment Transfer Questions

Is there a minimum amount that I can load to my goHenry parent account?

The minimum amount that you can load to your parent account is £2.00. Please remember that this isn't the case when you pay money to your child account. When paying pocket money or tasks, there is no minimum amount that you can transfer but there is a spending limit. Here's a full breakdown of account Continue Reading...

Is there a maximum amount that I can load to my goHenry parent account?

The maximum amount we can receive per load to the parent account is £500. The maximum number of loads we can receive per day to a parent account is 3. The maximum amount loaded to the goHenry parent account per day is £600. Here's a full breakdown of account limits goHenry account limits Value Comments Continue Reading...

Where did my funds go?

When you created your goHenry account you will have chosen an amount to pay to your child in pocket money each week. Pocket Money day defaults to Saturday which you an amend in the 'Rules' page. If shortly after opening your account you suspect that money has disappeared from your parent account, please check your Continue Reading...

I have too much money on my goHenry parent account - how do I retrieve this?

The easiest and fastest way to retrieve your funds is to make a ‘quick transfer’ to one of your child accounts and then, having ensured the limits are sufficient for the amount you wish to withdraw, withdraw the funds via the ATM. Please note that there is a daily ATM withdrawal limit of £120.00. Remember Continue Reading...

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Do you have a question that is not listed above?

Ask your question below. We will check it against all questions and if we cannot find it, we will consider adding it to our FAQs. In any case we will reply back to you as soon as possible.

*NOTE: This submission is not monitored full time, so if you have a specific query related to an existing goHenry account, please email memberservices@gohenry.co.uk directly and the team will be very happy to help you.