Frequently Asked Questions > Parental Controls, Rules and Limits

Parental Controls, Rules and Limits

Frequently Asked Questions > Parental Controls, Rules and Limits

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Rules

What Parental Controls does goHenry have?

Using goHenry you have a lot of control over where your son or daughter can use their card, to help give them independence and give you peace of mind. You can choose how much money they can spend each week as well as how much they can spend in one go. The cash machine limit Continue Reading...

How do I control where my child can use their card?

You can control where your child can use their card from your goHenry parent account on either the goHenry app or the website, you can edit and save any new limits and spending channels. In the mobile app, login and go to the relevant child account, click on ‘Rules’ and you will find that you Continue Reading...

What happens if your systems go down?

To ensure goHenry cards are available at all times we have to have back-ups in place. In the unlikely event that our Card Processor's systems be unavailable, we have a fall back so that Visa can take over processing our card transactions. This ensures that goHenry cards can still be used & there is minimum Continue Reading...

Why am I being told my transaction is "not allowed"?

If you’ve received an alert to say that a transaction has not been allowed, this is because goHenry blocks transactions from retailers who are classified as selling goods or services intended for adults only (over 18s). When you make a transaction, we check how the retailer classifies themselves. If they have chosen to be listed Continue Reading...

What kind of transactions do you block?

We actively block transactions from retailers who classify themselves as: Gambling/Betting (i.e. casinos, betting shops, betting websites), Alcohol Establishment (i.e. pubs, bars, nightclubs and some restaurants) Dating/Escort Services (i.e. dating websites) Inbound Teleservices, Automated Fuel Dispensers. It is still possible to pay for petrol inside the petrol station, just not using the automated machines, Off-Licences, Continue Reading...

What if a genuine transaction has been blocked?

Because we rely on retailers classifying themselves correctly, it is possible that a perfectly innocent transaction will be blocked. An good example would be purchasing food in a cafe or restaurant, where the cafe has classified themselves as a alcohol retailer; this would cause the goHenry card to be declined. Another example is certain Leisure Continue Reading...

Spending Limits

How do I control how much my child can spend on their card?

You have the option to set a number of spending limits for your child's goHenry card. To set and amend a spending limit login to your parent account through the website or mobile app, on the app click the 'Limits' tab and then the pencil icon. On the website, click on "Rules" and then Edit Continue Reading...

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Ask your question below. We will check it against all questions and if we cannot find it, we will consider adding it to our FAQs. In any case we will reply back to you as soon as possible.

*NOTE: This submission is not monitored full time, so if you have a specific query related to an existing goHenry account, please email help@gohenry.co.uk directly and the team will be very happy to help you.