Frequently Asked Questions > Logging into goHenry > I’ve forgotten my username for my Parent Account

I’ve forgotten my username for my Parent Account

Frequently Asked Questions > Logging into goHenry > I’ve forgotten my username for my Parent Account

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I’ve forgotten my username for my Parent Account

If you've forgotten the username for your parent account, that's no problem. Just go to the login page on our website, and then click 'I forgot my login details'. Go to 'Forgotten your username?' and follow a few simple steps to display your username. Once this has been displayed, simply use this and your password to login.

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Related FAQs

I've forgotten both my goHenry username and password (Parent Account)

If you can't remember both your goHenry username and password, don't worry. Give our Member Services team a call on 0330 100 7676 or send an email to memberservices@gohenry.co.uk between 8am and 8pm, any day of the week. By answering some security questions we will be able to get you back into your account and Continue Reading...

My child has forgotten both their goHenry username and password

As the account holder you have access to your child’s login information and can retrieve and change this as required. To do this by logging into the website, click your child's name and then 'edit profile'. If you're using the mobile app, click 'Manage' on the home screen and then 'Family profiles'. The password is Continue Reading...