Frequently Asked Questions > Logging into goHenry > I’ve forgotten my goHenry password for my Parent Account

I’ve forgotten my goHenry password for my Parent Account

Frequently Asked Questions > Logging into goHenry > I’ve forgotten my goHenry password for my Parent Account

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I’ve forgotten my goHenry password for my Parent Account

If you've forgotten the password for your parent account, that's no problem. Click the login button on our website and then click 'I forgot my login details'. Go to 'Forgotten your password?' and enter the email address associated with your account. A link to reset your password will then be sent to your email address. If you don't receive it, make sure you check your spam folder.

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Related FAQs

I've forgotten both my goHenry username and password (Parent Account)

If you can't remember both your goHenry username and password, don't worry. Give our Member Services team a call on 0330 100 7676 or send an email to memberservices@gohenry.co.uk between 8am and 8pm, any day of the week. By answering some security questions we will be able to get you back into your account and Continue Reading...

I have changed my email address, how do I change this on goHenry?

You can change which email you have registered with goHenry by logging in to your account. If you're using the mobile app, log in to your parent account, click the 3 lines menu at the top left, and select "Account and Settings". Click that, and you'll see under "Your Security" it will show your email Continue Reading...

My child has forgotten their goHenry password

Once you have activated the goHenry card, your child will have their own username and password for accessing their goHenry account and mobile app. Should they forget their password you can reset it by logging in to your parent account. Just follow these steps: If you’re using the website, login, and click Your Profile down Continue Reading...

My child has forgotten both their goHenry username and password

As the account holder you have access to your child’s login information and can retrieve and change this as required. To do this by logging into the website, Your Profile on the left hand side, and then clicking on your child's name. If you're using the mobile app, click the menu icon the top left Continue Reading...