Frequently Asked Questions > Logging into goHenry > My child has changed my email address, how do I change this on goHenry?

My child has changed my email address, how do I change this on goHenry?

Frequently Asked Questions > Logging into goHenry > My child has changed my email address, how do I change this on goHenry?

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My child has changed my email address, how do I change this on goHenry?

If your child has accidentally changed your email address, it's easy for you to change it back. Go to the login screen on the website and click 'I forgot my login details'. Under 'Forgotten your username' enter the security details and click submit. The email address attached to the account will appear. Make a note of the email address your child has changed your username to and then login. Click 'Account' once you're into your account and then 'Your profile & settings', here you can edit your email address and change it to the email address you wish to use.

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I’ve forgotten my username for my Parent Account

If you've forgotten the username for your parent account, that's no problem. Just go to the login page on our website, and then click 'I forgot my login details'. Go to 'Forgotten your username?' and follow a few simple steps to display your username. Once this has been displayed, simply use this and your password Continue Reading...

I've forgotten both my goHenry username and password (Parent Account)

If you can't remember both your goHenry username and password, don't worry. Give our Member Services team a call on 0330 100 7676 or send an email to memberservices@gohenry.co.uk between 8am and 8pm, any day of the week. By answering some security questions we will be able to get you back into your account and Continue Reading...

I have changed my email address, how do I change this on goHenry?

You can change which email you have registered with goHenry by logging in to your account. If you're using the mobile app, log in to your parent account, click 'Manage' and go to 'Family profiles’ and you will see that you can edit your email address. If you're logged in through the website, just login Continue Reading...