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goHenry app
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The goHenry App is available to download at either the 
My child has forgotten their goHenry password
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My child has forgotten their goHenry password
Once you have activated the goHenry card, your child will have their own username and password for accessing their goHenry account and mobile app. Should they forget their password you can reset it by logging in to your parent account.
Just follow these steps:
- If you’re using the website, login, and click on your child’s name and click ‘Edit profile’. You’ll see an encrypted password with an option to ‘edit’ next to it. Click this and a pop up appears and you will need to enter YOUR parent password, a new password for your child and confirm that new password. Click ‘save’ and you see confirmation that the password has been reset.
- If you’re using the mobile app, login, and click on the menu icon in the top left hand corner (
). Click on "Account & Settings", and then select your child's name at the top of the page. You will then see under 'their Security', their password, starred out. Click the pencil icon and enter YOUR parent password or PIN, and then enter the new password you want for your child.
Related FAQs
I’ve forgotten my goHenry password for my Parent Account
If you've forgotten the password for your parent account, that's no problem. Click the login button on our website and then click 'I forgot my login details'. Go to 'Forgotten your password?' and enter the email address associated with your account. A link to reset your password will then be sent to your email address. Continue Reading...
I've forgotten both my goHenry username and password (Parent Account)
If you can't remember both your goHenry username and password, don't worry. Give our Member Services team a call on 0330 100 7676 or send an email to memberservices@gohenry.co.uk between 8am and 8pm, any day of the week. By answering some security questions we will be able to get you back into your account and Continue Reading...
My child has forgotten both their goHenry username and password
As the account holder you have access to your child’s login information and can retrieve and change this as required. To do this by logging into the website, click your child's name and then 'edit profile'. If you're using the mobile app, click the menu icon the top left hand corner ( ), and "account Continue Reading...
I find this a fabulous tool for creating a fair system for children and parents alike for giving out pocket money and keeping an eye on it and helping them to understand money.
I have found this an excellent way to talk to my 10 year old daughter about money, and I feel she is much more knowledgeable than when we started.
goHenry has given us so many new opportunities of new discussions on money….my children are more sensible now, they are taking a greater responsibility and role in their accounts.
As adults, it is important to prioritise certain expenditure. I can see my children having much better financial literacy levels than myself partly as a result of involvement with goHenry.
Once again I think you guys at goHenry are offering a very innovative & friendly service for all the parents out there who like myself get bogged down with the everyday tasks of managing children and their retail aspirations.
goHenry is a great site. It is easy to navigate, simple to understand and very user friendly
goHenry is a Pre-paid Card and App with unique parental controls, for young people aged 6 to 18.
© goHenry Limited. All rights reserved.
The goHenry card is issued by IDT Financial Services Limited pursuant to a license from Visa Europe. IDT Financial Services Limited is a regulated bank, licensed by the Financial Services
Commission, Gibraltar. Registered office: 57-63 Line Wall Road, Gibraltar. Registered No. 95716.
All communications should be sent to goHenry Ltd, 9 Angel Courtyard, High Street, Lymington, Hampshire, SO41 9AP.
