Frequently Asked Questions > Logging into gohenry > My child has forgotten their goHenry password

My child has forgotten their goHenry password

Frequently Asked Questions > Logging into gohenry > My child has forgotten their goHenry password

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My child has forgotten their goHenry password

Once you have activated the goHenry card, your child will have their own username and password for accessing their goHenry account and mobile app. Should they forget their password you can reset it by logging in to your parent account.

Just follow these steps:

  • If you’re using the website, login, and click Your Profile down the left hand side, and then click on their name. You’ll see an encrypted password with an option to ‘edit’ next to it, under their security. Click this and a pop up appears and you will need to enter YOUR parent password, a new password for your child and confirm that new password. Click ‘save’ and you see confirmation that the password has been reset.
  • If you’re using the mobile app, login, and click on the menu icon in the top left hand corner ( ). Click on "Account & Settings", and then select your child's name at the top of the page. You will then see under 'their Security', their password, starred out. Click the pencil icon and enter YOUR parent password or PIN, and then enter the new password you want for your child.

Related FAQs

I’ve forgotten my gohenry password for my Parent Account

If you've forgotten the password for your parent account, that's no problem. Click the login button on our website and then click 'I forgot my login details'. Go to 'Forgotten your password?' and enter the email address associated with your account. A link to reset your password will then be sent to your email address. Continue Reading...

I've forgotten both my goHenry username and password (Parent Account)

If you can't remember both your goHenry username and password, don't worry. Give our Member Services team a call on 0330 100 7676 or send an email to between 8am and 8pm, any day of the week. By answering some security questions we will be able to get you back into your account and Continue Reading...

My child has forgotten both their goHenry username and password

As the account holder you have access to your child’s login information and can retrieve and change this as required. To do this by logging into the website, Your Profile on the left hand side, and then clicking on your child's name. If you're using the mobile app, click the menu icon the top left Continue Reading...