Frequently Asked Questions > Getting Started with goHenry > What identification and information will I need to open a goHenry account?

What identification and information will I need to open a goHenry account?

Frequently Asked Questions > Getting Started with goHenry > What identification and information will I need to open a goHenry account?

Search the FAQs

Use the form below to search the FAQs


What identification and information will I need to open a goHenry account?

When you open a goHenry account we are required to undertake a simple identity check in order to comply with our regulatory obligations. This check happens while you are going through the process of opening the account and takes seconds. We simply do an ID check against a number of public record databases, such as the Electoral Register, the telephone landline database and Experian, to help our system verify your identity. It is NOT a credit check and does not affect you credit score in any way.

If you are not registered on these databases we may not be able to match your details online and will ask you to contact us so that we can offer an alternative ID process. This simply requires you to have either your UK Passport or UK Drivers License to hand when you contact us. If you have neither document, we can still assist using the more traditional process of asking for a Bank Statement or Council Tax Bill, etc - it's all pretty simple.

Related FAQs

How do you set up goHenry?

Go to the goHenry website and click the button to "sign up". It takes just minutes to open your online account and there's no credit card required. In the next 5 to 7 days, you'll receive your goHenry card(s) in the post. Follow the instructions on the letter enclosed with your card(s) to activate. Once Continue Reading...

Can you use goHenry in France, Italy, Germany or any other EU or World country?

It is only possible to set up a goHenry account if you live in the UK. However, goHenry cards can be used in other countries should you go on holiday, but please note there will be small charges for this service: To withdraw money from an ATM there is a charge of £2 (though some Continue Reading...

I live outside the UK. Can I set up goHenry for my child?

Although the goHenry card can be used outside of the UK, for holidays abroad, you are currently required to have a UK address in order to set up a goHenry card for your child. If you do live outside of the UK then watch this space! In the coming year or 2 we're hoping to Continue Reading...