Frequently Asked Questions > Getting Started with goHenry > Can I use a Visa Electron card to set up my account?

Can I use a Visa Electron card to set up my account?

Frequently Asked Questions > Getting Started with goHenry > Can I use a Visa Electron card to set up my account?

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Can I use a Visa Electron card to set up my account?

We do accept all debit cards, however we don't accept Visa Electron cards. These are a sister product to the Visa debit card, you can see the differences outlined here. Visa Electron cards aren't accepted by many online retailers. This presents an issue for us, as accepting Visa Electron may result in adults without children setting up accounts to use for their own amenity online, whereas we are only permitted to supply cards to children and teens aged 6 to 18 years.

Related FAQs

How do I top up using my debit card?

Loading money to your account using your debit card is the quickest and most efficient way of getting money to your account. To do this, start by logging into the website or your mobile app, then click 'Top-up' on the homepage of your account. Afterwards, confirm the amount and click 'Make Payment' to complete the Continue Reading...

How do I update my debit card details stored in the account?

If your debit card expires or you want to start using a new card, you'll need to update your card details within your goHenry Account. Click 'Top up' and then under 'Payment method', you'll see the option to 'add a new card'. Click this option and fill in all the details of your new card, Continue Reading...

Is there a fee for using my debit card to top-up the account?

There is a charge for using your debit card to top up. Debit card payments incur a 50p banking charge. This is a fee that our partners charge to us that we simply pass on. To avoid this fee, why not set a Standing Order or pay by bank transfer, both of which are free Continue Reading...