Frequently Asked Questions > Getting Started with goHenry

Getting Started with goHenry

Frequently Asked Questions > Getting Started with goHenry

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The Basics

What is goHenry?

goHenry is a pre-paid card and app with unique parental controls, for young people aged 6 to 18. goHenry allows your child independence whilst allowing you to set safe spending limits and decide where the card can and cannot be used. goHenry offers a safe and fun way for children and teenagers to learn about Continue Reading...

How does it work?

goHenry is a bank account re-imagined for young people. There is an online account for you, the parent and a linked account for each of your children, all managed through either the goHenry website or our mobile app. Your child’s account will help them understand earning, saving and spending, and in the process help them Continue Reading...

How old does my child have to be to have a goHenry card?

goHenry accounts can only be set up for children and teens between the ages of 6 and 18. We’re strictly regulated by our partners to ensure that this is the case. However, once your child reaches the age of 5 and 11 months, you can create an account so they receive their card in time Continue Reading...

Setting up goHenry

How do you set up goHenry?

Go to the goHenry website and click the button to "sign up". It takes just minutes to open your online account and there's no credit card required. In the next 5 to 7 days, you'll receive your goHenry card(s) in the post. Follow the instructions on the letter enclosed with your card(s) to activate. Once Continue Reading...

Is there a goHenry App?

The goHenry mobile app is available on iPhone, iPad and iPod touch and Android devices, as well as Kindle Fire. It can be downloaded from the Apple Store, Amazon app store and Google Play. The app allows you and your children to access goHenry instantly when out and about. Handy for those moments when you Continue Reading...

Is the goHenry App compatible with my phone or tablet?

The goHenry app is compatible with Android, Apple and Kindle Fire devices. To download the goHenry app, you or your child need a mobile or tablet that has Android 2.3.3 or above or iOS 6.0 or above. The app can be downloaded by heading to Google Play, the Apple App Store or the Amazon App Continue Reading...

What identification and information will I need to open a goHenry account?

When you open a goHenry account we are required to undertake a simple identity check in order to comply with our regulatory obligations. This check happens while you are going through the process of opening the account and takes seconds. We simply do an ID check against a number of public record databases, such as Continue Reading...

How do I add a child to my goHenry account whilst I am signing up?

Whilst you are creating an account you'll be asked to enter a few details such as your own name and email address. On the second step, you need to enter your child's name in order to create an account. If you'd like to add multiple children during, simply click the 'add another child' button. You Continue Reading...

How do I add a child to my goHenry account when I already have an account?

You will need to add a child by using the website. Just log in to your parent account and look to the menu on the left hand side of the screen, you will see an ‘add a child’ link. Click on this link and follow the instructions, your chosen goHenry card will be with you Continue Reading...

How long before the goHenry cards arrive?

Your children’s goHenry cards should arrive within 7 days of creating an account online. If you do not receive the cards within 9 working days then they may be lost in the post or delayed for some reason. If this is the case, please contact our Member Services team on 0330 100 7676 and they’ll Continue Reading...

Who needs to sign the back of the goHenry card?

As the parent you're the official account holder for your goHenry account. However, your child is the cardholder and therefore it should be your child's signature on the back of their goHenry card. That said, goHenry cards are electronic use only and so your son or daughter will never be asked to sign for their Continue Reading...

Up to how many children/cards can you have on goHenry?

A parent is able to set up goHenry for up to four of their children. Each one of these children will be issued with their own goHenry card and goHenry child account. If you have more than four children within your family, another parent of legal guardian is able to set up additional goHenry accounts Continue Reading...

Can I use a Visa Electron card to set up my account?

We do accept all debit cards, however we don't accept Visa Electron cards. These are a sister product to the Visa debit card, you can see the differences outlined here. Visa Electron cards aren't accepted by many online retailers. This presents an issue for us, as accepting Visa Electron may result in adults without children Continue Reading...

Using my Promotional Code

I have a promotional code to use – where do I enter this?

If you have a promotional code for goHenry, go to our website and click 'Sign up'. On the first screen of sign up, there is a box which will either automatically populate with your promocode or you can enter it yourself. The description below this box will confirm what the promotion is that will be Continue Reading...

I signed up using a ‘refer a friend’ link but the amount has not been credited to my account, how long does this usually take?

The £5 refer a friend pocket money is added to your parent account 30 minutes after activating your child's card (which you can do once the card arrives in the post). When you activate your card, the £5 reward will also be added to the parent account of the friend that referred you. If you Continue Reading...

The goHenry Fee

How much is the goHenry membership fee?

How much is it? There is a monthly membership fee of £2.49 per child. Unlike other Pre-Paid cards, there is no charge for provision of the goHenry card (unless you choose to purchase a custom card during sign up). All ATM withdrawals and purchase transactions in the UK are free. There is a small banking Continue Reading...

Why the fee for a goHenry account?

goHenry was started by parents for parents and their children and we simply need to charge a small fee to keep the service running. We believe the unique features of our website, apps and card provides families with flexibility and convenience to manage money together and to help their children learn valuable money skillst hat Continue Reading...

How is the monthly membership charge paid?

We deduct your membership fee from your goHenry parent account each month. It's paid by you and not by your child. If you don't have the money available in your account at the point we attempt to take your membership fee, we automatically take this fee from the debit card that you have attached to Continue Reading...

How's goHenry different?

What is the difference between using a high street bank account for my child and using goHenry?

Whereas most high street banks will only provide your child with a debit card from the age of 5, goHenry has been designed from the ground up specifically for children aged 6-18 and their parents. goHenry was set up by a group of parents and friends who wanted to help children learn the value of Continue Reading...

What is the difference between goHenry and other spending solutions aimed at children and teenagers?

Since we started out with goHenry a number of online spending solutions have emerged. To help you understand what makes goHenry different to these, we've outlined the main differences below: goHenry provides the option to customise your card, Push notifications tell you where the card has been used and how much was spent, you can Continue Reading...

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Ask your question below. We will check it against all questions and if we cannot find it, we will consider adding it to our FAQs. In any case we will reply back to you as soon as possible.

*NOTE: This submission is not monitored full time, so if you have a specific query related to an existing goHenry account, please email memberservices@gohenry.co.uk directly and the team will be very happy to help you.