Use the form below to search the FAQs
Once you've ordered your custom card, you will have up until 10pm the following evening to make any changes. After that, the card will be processed and sent out for delivery.
To make changes to your card, either login to the mobile app, or your online account and click the 'customise cards' option in the menu.
When you first sign up, only the parent can pick the custom card, however once your account is fully set up, the child can choose and pay for their own custom card design through their app.
We have to charge for custom cards as we incur an extra cost, we do try to keep this fee as low as possible.