Frequently Asked Questions > Customised Cards

Customised Cards

Frequently Asked Questions > Customised Cards

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Introducing Custom Cards

What are custom cards?

Custom cards mean you can make your child’s card as unique as they are. Add their name, choose a picture or a pattern and pick a colour to make learning about money something children can be proud of. All custom cards come with our unique parental controls, allowing you to set spending limits, transfer pocket Continue Reading...

How do I order a custom card?

If you are just signing up, you will be given the option to choose a custom card during the initial process. If you are an existing member, you can log into the parent account or the child account, and choose the 'customise your cards' option.

Does my child pick a custom card or do I?

When you first sign up, only the parent can pick the custom card, however once your account is fully set up, the child can choose and pay for their own custom card design through their app.

Can I edit my card after I've ordered it?

Once you've ordered your custom card, you will have up until 10pm the following evening to make any changes. After that, the card will be processed and sent out for delivery.

Custom Card Costs

How much do custom cards cost?

Custom cards all cost just £4.99.

Who pays for custom cards?

Depending on who is ordering the custom card, either parent or child can pay for the new design. Custom cards can be ordered within both the parent and child mobile app. Simply click on the menu icon in the top left hand corner, and select "Customise cards".

Why we charge for Custom Cards?

We have to charge for custom cards as we incur an extra cost, we do try to keep this fee as low as possible.

Changing Your Custom Card

How often can I change my card?

You can change the card as often as you like! It will only cost the standard £4.99 each time.

The time available to edit my card has passed but I'd like to change my card design?

Unfortunately you won't be able to do this, although depending on how much time has passed if you call Member Services on 0330 100 7676, they may be able to help with this.

Can I upload a photo?

No unfortunately you are not able to upload a photo to the custom card at the moment, but we have lots of pre-designed cards for you to add your name to and choose.

Custom Cards for Existing Customers

I'm an existing customer. Will my PIN and card number change?

No - your PIN and card number will stay the same, however the expiry date will be different.

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Ask your question below. We will check it against all questions and if we cannot find it, we will consider adding it to our FAQs. In any case we will reply back to you as soon as possible.

*NOTE: This submission is not monitored full time, so if you have a specific query related to an existing goHenry account, please email help@gohenry.co.uk directly and the team will be very happy to help you.