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Refunds for a closed account
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Refunds for a closed account
We will process the refund of any remaining balance as quickly as we can once the cancellation is complete, but please allow 8-10 working days for the refund to show to your bank account. This gives time for any outstanding purchases made on the goHenry cards to be processed. Wherever possible we will refund any remaining funds to the debit card used to load your account. Where payments have been made by bank transfer or standing order, your monies will be refunded using the bank details we hold for you.
Related FAQs
How do I unsubscribe to gohenry emails?
We send you occasional emails to notify you of various activities within your gohenry account. We consider these to be part of the service that we provide to you and so there is no option to unsubscribe to these service emails. However, we do send gohenry members hints and tips as well as offers and Continue Reading...
How do I close my goHenry account?
If you decide that you no longer require your goHenry account please contact our Member Services team (who'll be very sad to see you go, but very happy to help) on 0330 100 7676, or by emailing help@gohenry.co.uk. We'll be able to arrange for any funds in the account to be transferred back to you Continue Reading...
I find this a fabulous tool for creating a fair system for children and parents alike for giving out pocket money and keeping an eye on it and helping them to understand money.
I have found this an excellent way to talk to my 10 year old daughter about money, and I feel she is much more knowledgeable than when we started.
gohenry has given us so many new opportunities of new discussions on money….my children are more sensible now, they are taking a greater responsibility and role in their accounts.
As adults, it is important to prioritise certain expenditure. I can see my children having much better financial literacy levels than myself partly as a result of involvement with gohenry.
Once again I think you guys at gohenry are offering a very innovative & friendly service for all the parents out there who like myself get bogged down with the everyday tasks of managing children and their retail aspirations.
gohenry is a great site. It is easy to navigate, simple to understand and very user friendly
gohenry is a Pre-paid Card and App with unique parental controls, for young people aged 6 to 18.
© gohenry Limited. All rights reserved.
The gohenry card is issued by IDT Financial Services Limited pursuant to a license from Visa Europe. IDT Financial Services Limited is a regulated bank, licensed by the Financial Services
Commission, Gibraltar. Registered office: 57-63 Line Wall Road, Gibraltar. Registered No. 95716.
All communications should be sent to gohenry Ltd, 9 Angel Courtyard, High Street, Lymington, Hampshire, SO41 9AP.
