Frequently Asked Questions > Closing my gohenry account > Refunds for a closed account

Refunds for a closed account

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Refunds for a closed account

We will process the refund of any remaining balance as quickly as we can once the cancellation is complete, but please allow 8-10 working days for the refund to show to your bank account. This gives time for any outstanding purchases made on the goHenry cards to be processed. Wherever possible we will refund any remaining funds to the debit card used to load your account. Where payments have been made by bank transfer or standing order, your monies will be refunded using the bank details we hold for you.

Related FAQs

How do I unsubscribe to gohenry emails?

We send you occasional emails to notify you of various activities within your gohenry account. We consider these to be part of the service that we provide to you and so there is no option to unsubscribe to these service emails. However, we do send gohenry members hints and tips as well as offers and Continue Reading...

How do I close my goHenry account?

If you decide that you no longer require your goHenry account please contact our Member Services team (who'll be very sad to see you go, but very happy to help) on 0330 100 7676, or by emailing We'll be able to arrange for any funds in the account to be transferred back to you Continue Reading...