How do I make a complaint?

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How do I make a complaint?

If you have not been happy with the service offered by goHenry, please contact our Member Services team via email in the first instancememberservices@gohenry.co.uk and they will do their utmost to resolve any issues you may have experienced.

You may wish to contact us by post, please address your complaint to: goHenry Member Services,
Abbey House, Farnborough Rd, Farnborough GU14 7NA.

If you are still not happy, your complaint will be escalated to the Head of Member Services and on to goHenry Head Office. Should you still feel that your complaint has been handled to your satisfaction you will need to contact our card issuing bank IDT Financial Services Ltd in the first instance by email: complaints@idtfinance.com If you wish to contact IDT by post, please address your complaint to: IDT Financial Services Ltd, Attention: Customer Services, PO Box 1374, Gibraltar.

If you remain unhappy after going through the IDT complaints procedure, please contact: The Financial Services Commission, PO Box 940, Suite 3, Ground Floor, Atlantic Suites, Europort Avenue, Gibraltar. Or you can phone the Financial Services Commission on +350 200 40282 or email psdcomplaints@fsc.gi or visit their website www.fsc.gi

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