Frequently Asked Questions

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Getting Started with goHenry

Here you'll find the Basic information behind goHenry and how to fully set up your account and card.

goHenry card and PIN

Here you'll find out where to find the PIN, how to activate the card and how to block and replace the card (should it get lost or stolen).

Logging into goHenry

Here you'll find out how to log into your parent account, how to log into your child account, and issues you may face logging in.

Paying into the parent account

Here you'll find out all the ways you can pay money into the parent account, and how Auto Top-up works.

Paying your child

Here you'll find out about transferring money into your child's account, weekly pocket money, and setting up tasks.

Spending with the goHenry card

Here you'll find out about spending with the goHenry card online, on the high street, using contactless payment and ATM cash machines.

Children Saving using goHenry

Here you'll find out about savings goals, setting them up and releasing funds from your savings.

Parental Controls, Rules and Limits

Here you'll find out about the parental control facilities, setting up spending limits and creating rules for their usage.

Relatives and goHenry

Here you'll find out about relatives of your goHenry account, their access and their ability to send funds.

Managing the Parent account

Here you'll find out about multiple parent access, checking your balance, and your account security.

Closing my goHenry account

Here you'll find out how to close your account, how long it takes to receive a refund, and how to make a complaint.

goHenry abroad

Here you'll find out about how to use goHenry abroad, and goHenry usage for Non-UK residents.

Customised Cards

Here you'll find out how to create a customised card, how much the cards cost and how to change an already customised card.